Refund Policy

At Grandmother Roastery, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we offer a comprehensive refund policy as outlined below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 2 days of receiving your order.
The product must be unused and in its original packaging.
The product must not be damaged or altered in any way.
Proof of purchase must be provided (e.g., order confirmation, receipt).

2. Non-Refundable Items
   Certain items are non-refundable. These include:
   Perishable goods (e.g., coffee beans) that have been opened or used.
   Sale items or products purchased with a discount.
   Gift cards.
3. How to Request a Refund
   To request a refund, please follow these steps:
   Contact Us: Email our customer service team at admin@grandmotherroastery.com or call us at 056 507 2223, 058 604 1222 within 2 days of receiving your order. Provide your order number and a detailed explanation of the reason for the refund request.
   Return Authorization: Our customer service team will review your request and, if eligible, will provide you with a return authorization number and instructions on how to return the product.
   Return Shipping: Pack the product securely and include all original packaging and documentation. Ship the product to the address provided by our customer service team. Customers are responsible for paying the return shipping costs.
4. Processing Refunds

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 10–15 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

If you received a defective or damaged product, we are happy to offer an exchange. Please contact our customer service team at admin@grandmotherroastery.com or 056 507 2223, 058 604 1222 within 2 days of receiving your order. We will provide instructions on how to return the product and arrange for a replacement.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame, please follow these steps:
Check your bank account or credit card statement again.
Contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you have completed the above steps and still have not received your refund, please contact us at admin@grandmotherroastery.com or 056 507 2223, 058 604 1222.

7. Changes to Our Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:
Grandmother Roastery
UNIT 18, THE SHED WAREHOUSE – AL QUOZ INDUSTRIAL AREA 3 – DUBAI.
admin@grandmotherroastery.com
056 507 2223, 058 604 1222
Thank you for choosing Grandmother Roastery . We appreciate your business and are committed to ensuring your satisfaction.