Terms & Conditions

Welcome to Grandmother Roastery. These Terms & Conditions govern your use of our website, grandmotherroastery.com and the purchase of our coffee beans and related products. By accessing or using our Website, you agree to be bound by these Terms & Conditions.

1. Use of the Website

License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website for personal, non-commercial purposes. You agree not to use the Website for any unlawful or prohibited activities.

2. Account Registration
   Account Creation: To make a purchase, you may be required to create an account on our Website. You agree to provide accurate, complete, and up-to-date information during the registration process.
   Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.
3. Orders and Payments

Order Acceptance: All orders placed through our Website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including availability issues, errors in product or pricing information, or suspected fraudulent activity.

Pricing: All prices are listed in AED and are subject to change without notice. The total cost of your order will include the price of the products and any applicable taxes and shipping fees.

Payment: We accept various payment methods, including credit cards and online payment systems. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

4. Shipping and Delivery

Shipping: We ship our products to addresses within the UAE. Shipping times and costs vary based on the destination and shipping method selected at checkout.

Delivery: We strive to deliver your order within the estimated delivery time. However, delivery dates are not guaranteed and may be affected by factors beyond our control.

5. Returns and Refunds

Returns: If you are not satisfied with your purchase, you may return the products within 2 days of receipt for a refund or exchange, subject to our return policy. The products must be unused and in their original packaging.

Refunds: Refunds will be processed within 15 days of receiving the returned products. The refund will be issued to the original payment method.

6. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Grandmother Roastery or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Grandmother Roastery shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the Website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Website by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Website.

8. Governing Law

These Terms & Conditions shall be governed by and construed by the laws of UAE, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms & Conditions or your use of the Website shall be resolved in the courts of UAE

9. Changes to These Terms

We may update these terms & conditions from time to time. We will notify you of any changes by posting the new terms & conditions on this page. You are advised to review these terms periodically for any changes. Changes to these terms are effective when they are posted on this page.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Grandmother Roastery
UNIT 18, THE SHED WAREHOUSE – AL QUOZ INDUSTRIAL AREA 3 – DUBAI.
admin@grandmotherroastery.com
056 507 2223, 058 604 1222

Thank you for choosing Grandmother Roastery. We appreciate your business and look forward to serving you.